"TRK Information Services,INC" doing business as "Magic Carpet Voyage"
Terms and Conditions

GENERAL TERMS AND CONDITIONS
The following general terms and conditions apply, however regional circumstances and regulations, contractual obligations to suppliers, and matters relating to location, product type and supply logistics may cause these to be varied slightly for specific products, or specific destinations. These amendments and alterations are shown (if such exists) in the Terms And Conditions sections of each country or supplier subsection, and should be read in conjunction with the Terms And Conditions shown below.
• Travel arrangements and prices detailed on our web sites are provided and coordinated by Magic Carpet Voyage.
• Magic Carpet Voyage has taken due care and responsibility to verify and check all information on our web sites as at the time of compilation, however, as this information is supplied by the relevant accommodation & tour/cruise operators in our brochures, it accepts no responsibility for any inaccuracy or typo on contained in the publications.
• Sales of services as contained in our publications are made by Magic Carpet Voyage only as agent for the person, business or company providing the services. The standards of accommodation and other services chosen are based on various factors, which are generally accepted as indicative of a certain class.
• Magic Carpet Voyage does not accept responsibility for any change in prices or variation of services as shown, and all services and prices are subject to change without notice.
• Magic Carpet Voyage does not accept any liability of whatever nature for the acts, omissions or default, whether negligent or otherwise, of those service providers in connections with your convention pursuant to a contract between them and yourselves and over whom we have no direct control. We do not accept liability in contract or in tort (actionable wrong) for any injury, damage, loss, delay, additional expenses or inconvenience caused directly or indirectly by force majeure or other events which are beyond our control, or which are not preventable by reasonable diligence on our part including, but not limited to war, civil disturbance, fire, floods, unusually severe weather, acts of God, acts of Government or of any other authorities, accidents to or failure of machinery or equipment or industrial action.
• It is essential that you check with us, or your travel agent, for any changes or variations to the information shown on our web sites. This will allow us to advise you, or your agent, of any such changes that we are aware of either before you book your holiday, or prior to your departure.
TERMS AND CONDITIONS OF BOOKING
• Rates and Price Variations: We reserve the right to vary prices and rates in the event of changes in exchange rates or price rises made by wholesalers or other suppliers. If the cost of any service increases due to exchange rate fluctuations, price increases, tax changes or any other reason, you are required to pay the increase when notified by us or you may cancel the booking which may result in cancellation fees. We are not liable in any way if any increase occurs. Rates quoted are appropriate to the particular product at the time of quoting and these rates may change prior to the travel date. All prices are subject to availability and can be withdrawn or varied without notice.
• Deposits: Bookings of $1000 or less, or bookings travelling within 45 days will be required to pay the full amount at the time of confirmation. Bookings over $1000 or travelling more than 45 days out will be required to pay a deposit of $200 per person at the time of confirmation. The appropriate amount will automatically be debited to the credit card provided. Any booking not deposited with us by this time will automatically cancel without notification. Deposit conditions for certain accommodation and tour products may vary, these are listed on the individual page. We will advise you in writing of these conditions at the time of booking.
• Final Payment: Final payment is due 45 days prior to travel date. No vouchers will be issued until final payment is received in our office. Final payment conditions for certain accommodation and tour products may vary, these are shown on the individual pages. We will advise you in writing of these conditions at the time of booking. Please note the final payment may vary from the original booking price or quote if the product is subject to exchange rate fluctuations or price rises by wholesalers or other suppliers.
• Credit Card Fees: Please note that a card fee maybe be applied automatically to credit card payment amounts. Payments made by check or direct deposit do not attract any fees.
• Amendment Fees: Any amendments made to confirmed bookings may incur a fee that may be levied by the supplier or airline.
• Late Booking Fees: A late booking fee can be charged if booking is made within 72 hours prior to departure. This depends on the amount of administration work involved, and if applicable, you will be notified at time of reservation request from you or your agent.
• Change Of Itinerary After Holiday Has Commenced: Any alteration or cancellation of services after your holiday has commenced can incur penalties. There is no refund for unused services.
CANCELLATION POLICY
Standard Cancellation Policy:
• Bookings cancelled inside 15 days - Non refundable
• Deposited bookings cancelled 16 or more days prior to travel - Deposit is non refundable PLUS you will be charged any cancellation fees that are levied by the supplier.
• Fully paid bookings cancelled 16 days or more prior to travel - Deposit PLUS any fees levied by the supplier are non refundable
Flight Cancellation Policy:
• Flight Bookings are totally non refundable or transferable
Cancellations must be in writing and should be addressed to the consultant handling the booking.
If a credit has been approved it is valid for 6 months from the date the cancellation was made.
Special Cancellation Conditions:
Certain accommodation and tour products will apply additional cancellation charges. These cancellation conditions and costs may be located under the pricing on the individual pages and will be clearly advised to you in writing at time of booking.
Refunds:
All refund requests must be in writing, and made direct to us or through the Agent from whom the travel arrangements were purchased. Claims must be made within 10 days of completion of travel arrangements. Refunds will not be made for bookings cancelled due to inclement weather or illness. These must be claimed through your travel Insurance. No refunds will be made for services once travel arrangements have commenced. No guarantee is provided or warranted that any refund will be available.
INCIDENTS
Reporting of Incidents: Any abnormal incidents including injuries, service problems, cancellation of a service or dissatisfaction must be reported to Magic Carpet Voyage during the event to allow us an opportunity to rectify the situation or provide assistance.
GENERAL
• Validity of Rates: Prices are valid for the dates indicated.
• Currency: All rates are quoted in US Dollars, or as otherwise indicated.
• Payment Options: Magic Carpet Voyage offers a secure server for your credit card payments. Alternatively, you can send a check or make a direct deposit. At the time of paying for the booking you are agreeing that you have read the Magic Carpet Voyage Terms & Conditions.
• Travel Insurance: Magic Carpet Voyage recommend that you take out Travel Insurance.
• Accommodation: Accommodation is as specified in the accommodation section of our web sites. We reserve the right to offer alternative accommodation of a similar standard in the case the accommodation operator overbooks their property or for any reason beyond our control. All rates are subject to change without notice. Not all properties provide instant availability and in these cases Magic Carpet Voyage checks availability once we receive the booking request.
• Flights: Airfares show instant availability and fares at the time of quoting however we will not proceed with booking flights until your accommodation is confirmed. This is to avoid strict fees charged by airlines for flight amendments. This may result in fare and/or availability changes.
• Check In / Check Out Times: These vary according to operator.
• Single Supplement Costs: If not shown in your selected accommodation cost, this is available on application.
• Group And Incentive Travel: As group and conference rates are specially contracted rates specific for that particular group, they have different terms and conditions to standard holidays. If you are booking a group or incentive, please ensure that these conditions are explained to you.
• All maps, photographs, illustrations and computer based graphics are included for general purposes only and are not always indicative of the subject matter. Hotel room photographs (graphics) may not be specific to the actual room occupied. Maps are not to scale.
• Quotations: All quotations are subject to availability of services quoted and are not guaranteed until the booking is confirmed and deposit received. Quotes are valid for 72 hours from issue date.
INCLUSIONS AND EXCLUSIONS
• Prices DO Include: Accommodation, transfers, tours/cruises, car hire, government taxes and any other inclusions as specified in writing on the relevant web pages for each supplier’s product.
• Prices DO NOT Include: Any costs incurred en route to and from the destination, meals (unless specified), alcoholic beverages, telephone calls, items of a personal nature, and personal services not specified as being included in costs on the relevant web pages for each suppliers product.

"TRK Information Services,INC" doing business as "Magic Carpet Voyage" Terms and Conditions. Revision 3.1 from May 10, 2011

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